Grow your career as an IT support agent
What is an IT support agent?
IT support agents provide assistance to internal or external customers with technical issues, requests, or questions.
Similar titles:
IT support specialist
Help desk support specialist
Technical support agent
IT support analyst
Service desk agent
$51,399
average salary in the U.S.*
Learn skills and practices related to your career and develop your knowledge of key Atlassian products.
Get the most out of Jira Service Management
Learn the basics of Jira Service Management, including key terms and the user interface.
Adopt ITSM practices with Jira Service Management
This learning path is designed for anyone looking to understand the principles and practices that drive IT Service Management (ITSM).
How to run effective meetings
Boost your meeting facilitation skills. Get the latest insights, tips, and best practices to help you run better meetings.
Async collaboration for distributed teams
Learn how to keep your remote teammates connecting and collaborating across time zones.
Showcase your credentials on your resume, LinkedIn, and more!
Become certified in ITSM with Jira Service Management Foundations
Show you understand ITSM concepts and the associated Jira Service Management features.
Ask questions, access resources, and meet people in a dedicated space.
Jira Service Management
Connect, share, learn with other Jira Service Management users. Find answers, ask questions, and read articles on Jira Service Management.
New to Jira Service Management
For users new to Jira Service Management and the experts who love them!
Network with your peers and learn the latest strategy, technology, and innovations.
Upcoming Atlassian community events
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Live learning | Atlassian community events
Learn more about Atlassian Community Live Learning events and find one that interests you.
Atlassian worldwide events & conferences
Are you a Jira fanatic, Confluence pro or Atlassian groupie? Atlassian User Groups are just the thing for you!
*Source: ZipRecruiter