Get a handle on the basics

An understanding of IT service management (ITSM) practices and the IT infrastructure library (ITIL) framework will lay the foundation you need to align your organization’s IT services with your business objectives, deliver services efficiently, and continuously improve.

After this course, you’ll understand:

  • The roles, functions, and benefits of ITSM teams and the benefits of an ITIL framework.
  • How you can unite your teams on one platform using the Atlassian ITSM solution.
  • The phases of the ITIL service lifecycle and the ITSM maturity model and use both to assess and improve practices.

Getting started with IT service management is part of a larger Prepare for the ITSM with Jira Service Management foundations certification learning path.