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Insight Essentials: Course Description

Learn to enhance your Jira Service Management workflow with Insight’s asset management capabilities
On-site training available:  Enroll your team

On-demand enrollment for this course is temporarily frozen. Not to worry – it’ll be back soon with a big price drop you’ll love.

In this course, you will learn:

  • How to view and edit object types, objects, and attributes in an Insight schema
  • How to configure Insight automation
  • How to import data into Insight

Learn to enhance your Jira Service Management workflow with Insight’s asset management capabilities

This hands-on course serves as an introduction to core Insight functionality. Learn how to use Insight to manage your Enterprise assets (EAM) and IT assets (ITAM), and explore its CMDB capabilities. In this course, you’ll get acquainted with the Insight UI and navigation. You’ll work with object schemas to create and manage object types, attributes, and objects, as well as run searches and generate reports. You’ll learn to configure Insight automation and integrate with external systems to import data into Insight.

This course is intended for Insight users, Insight managers, Insight administrators, Service project administrators, and other members of incident response teams such as IT Ops managers, IT support managers, technical leads, developers, site reliability engineers, network engineers, and more.

Before taking this course we suggest you are familiar with Jira Service Management and Jira Automation.

Lessons

  1. Insight Overview (2m)

  2. Insight Basics (12m)

  3. Creating Object Types and Attributes (16m)

  4. Connecting Object Types (11m)

  5. Searching and Basic IQL (10m)

  6. Importing Data (31m)

  7. Insight Automation (12m)

  8. Insight Reporting* (10m)

*Data Center & Server only

Related credentials

Learning Paths

Resources