Resources and support
Outline
Explore resources and get answers to commonly asked questions.
Frequently Asked Questions (FAQs)
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Training FAQ
Answers to questions about training products, cost, learning paths, and more.
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Certification FAQ
Learn how to showcase your new Atlassian certification, prepare for an exam, and more.
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Technical and virtual lab FAQ
Get troubleshooting tips and answers to questions about virtual labs.
General resources
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About Atlassian University
Learn about Atlassian University’s mission, offerings, and more.
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Learning Philosophy
Learn how we create practical, accessible training that helps you succeed in your role.
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Explore the Community
Level up your product skills, find helpful groups, get inspired, and more!
Training resources
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How we deliver training
Learn your way, as a team or individual. Explore our options here.
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Train as a team (Live training)
Learn as a team with hands-on, live instruction.
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Public classes
Register for learning with a live instructor.
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Troubleshooting virtual lab access
Get answers to common technical questions about how to access and use virtual hands-on labs.
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Training for Jira: The Marketplace app from Atlassian University
The Training for Jira app makes it easier for team members to learn in-context and team leads to have insight into training.
Certification resources
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Atlassian certification overview
Get certified with Atlassian. Learn about the different certification types offered by Atlassian University.
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How to get certified
A step-by-step guide to earning an Atlassian certification.
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Certification & credential policies
Review the Candidate Agreement, Code of Conduct, and certification policies and procedures.
Certmetrics Candidate Portal
Schedule your exam online through the Atlassian Certification Portal.
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Share your Atlassian credentials
Learn how to share your Atlassian credential on social media, your resume or CV, and your email signature.
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Maintain your certification
Atlassian Certifications are valid for 2 years. Learn how to maintain your Certification and extend the value of your credential here.
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Upgrade pathways for retiring credentials
Find out which certifications are retiring and discover upgrade pathways.
Training Credits resources
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Training Credits: General information
Learn about the most convenient way to purchase and manage official Atlassian training for your team.
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Training Credits: Account owner administration
Here you'll find guidance for Training Credit account owner setup, administration, and management.
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Training Credits: How to redeem for a course or exam
Step-by-step instructions for you or your team to use Training Credits to purchase Atlassian University courses and exam fees (vouchers).
Partner-specific resources
Atlassian Solution Partners
Find partner-specific resources here.
Contact us
The fastest way to get our attention is to submit a request at our University Help Desk.
You may see us at live events or online, in discussion and answering questions, and on Atlassian Community. When you do, please say hi! đź‘‹
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