IT support agent
Learn the tools and practices that will help you stand out as a IT support agent and gain skills that matter to employers.
All Activities
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Getting started with Jira Work Management
Become familiar with key Jira Work Management terms and start using features to collaborate with your team, track your work items, and deliver on time.
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Explore IT service management
An understanding of IT service management (ITSM) practices and the IT infrastructure library (ITIL) will lay the framework you need to align your organization’s IT services with your business objectives, deliver services efficiently, and continuously improve.
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Manage customer requests in Jira Service Management
Become familiar with service project roles, learn how to navigate your queues, and share information to help customers solve problems on their own.
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Project manager
Learn the tools and practices that will help you stand out as a project manager and gain skills that matter to employers.
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Explore Jira administration
Manage products and users in a centralized place and make sure Jira meets the needs of your users and the business.
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Get started quickly with Loom
Create videos of your screen, voice, and face with Loom and share them instantly with a link.
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Getting more from Jira workflows Live Team Training
Have a live instructor teach your team advanced workflow features to optimize and get the most out of Jira in this team training course from Atlassian University. Your team will learn complex schemes, advanced workflow configurations, and board and sprint...
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Exploring Atlassian Cloud products for work management
Learn to build an organizational system across your entire company that streamlines tools, connects teams, and helps everyone efficiently deliver goals using work management strategies.
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Navigating Jira Work Management
Become familiar with the best ways to get around in Jira Work Management and learn to create, update, and view issues.
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Async collaboration for distributed teams
Keep your remote teammates connected and moving projects forward, regardless of time zones or geographic locations.
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Configure apps and integrations as a Jira admin
Choose from more than three thousand tools as well as powerful Atlassian built-in integrations to improve productivity and efficiency within Jira. You’ll discover how to integrate Jira with a repository and how to link your repository to a project.
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Work more effectively with AI
Learn how you can use artificial intelligence (AI) to accelerate your work, increase efficiency, and provide value faster.
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Grow your career
Learn the tools and practices that will help you advance in your chosen career or prepare for your next move.
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Managing Jira projects (live instructor training)
Prepare to configure and manage company-managed projects projects in Jira and partner with Jira administrators with a live instructor.
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Prepare for the Confluence Essentials certification
The Confluence Essentials certification covers how to create, organize, and collaborate on work effectively in Confluence. First, take the courses to understand the concepts and skills that will be covered in the exam. Then, study with the prep resources until you're...
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Jira administration part 1 cloud (live instructor training)
A live instructor will help you begin your journey as a Jira cloud administrator with a strong foundation.
