IT support agent
Learn the tools and practices that will help you stand out as a IT support agent and gain skills that matter to employers.
All Activities
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Getting started with Jira Work Management
Become familiar with key Jira Work Management terms and start using features to collaborate with your team, track your work items, and deliver on time.
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Explore IT service management
An understanding of IT service management (ITSM) practices and the IT infrastructure library (ITIL) will lay the framework you need to align your organization’s IT services with your business objectives, deliver services efficiently, and continuously improve.
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Manage customer requests in Jira Service Management
Become familiar with service project roles, learn how to navigate your queues, and share information to help customers solve problems on their own.
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Project manager
Learn the tools and practices that will help you stand out as a project manager and gain skills that matter to employers.
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Get started quickly with Rovo
Use Rovo, an AI-powered product, for help sifting through enterprise data, getting concise answers and meaningful insights, and taking action within your existing workflows.
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Adopt ITSM practices to deliver exceptional service
Learn IT service management principles and configure Jira Service Management to implement ITSM processes.
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Streamline projects across Jira with shared configurations
Build and configure Jira issues, learn to create schemes and workflows, start using automation, and keep everything secure.
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Jira Administration Part 2 Live Team Training
This full-day live instructor-led course continues from Jira Administration Part 1 to help your team tackle more advanced administration tasks. Your team will learn complex schemes, advanced workflow configurations, and board and sprint permissions. Structured around a business case study,...
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Exploring Atlassian Cloud products for service management
Learn to build a better service management product suite with Atlassian Cloud for service management. Seamlessly fulfill a high volume of service requests, maintain high-quality service, and keep stakeholders informed using a small group of integrated products, with Jira Service...
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Confluence administration cloud
Set up Confluence for your organization and keep it running smoothly. You’ll learn how to manage users and groups, discover best practices, and see real-world examples of how other administrators use Confluence to improve teamwork.
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Get started quickly with Loom
Create videos of your screen, voice, and face with Loom and share them instantly with a link.
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Track and improve service metrics within and across teams
Gain insight into your team’s work progress and performance with reports, display the information you need by customizing dashboards, and fine-tune the information displayed in your gadgets with filters.
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Improve user experience across Jira with global settings
The following short, self-paced courses will guide you as you become a Jira administrator.
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Exploring Atlassian Cloud products for work management
Learn to build an organizational system across your entire company that streamlines tools, connects teams, and helps everyone efficiently deliver goals using work management strategies.
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Prepare for the Managing Jira Projects for Cloud certification
The Managing Jira Projects for Cloud certification covers the skills needed to create and configure a Jira project according to your team's requirements. First, take the courses to understand the concepts and skills that will be covered in the exam....
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Navigating Jira Work Management
Become familiar with the best ways to get around in Jira Work Management and learn to create, update, and view issues.
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Async collaboration for distributed teams
Keep your remote teammates connected and moving projects forward, regardless of time zones or geographic locations.
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Managing Jira service projects (live instructor training)
Create a service project and customer portal for your customers in Jira Service Management with a live instructor.
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