Atlassian Enablement Academy : Atlassian

IT support agent

Learn the tools and practices that will help you stand out as a IT support agent and gain skills that matter to employers.

Atlassian Certifications are valid for 2 years. Learn how to maintain your Certification and extend the value of your credential with the continued training and Pro Skills Badges available to you from Atlassian University.

About Atlassian University

Atlassian University offers training courses to help you learn as an individual or team, Certifications to help you grow your career, and in-product apps to help you learn without leaving your Atlassian software.

Get help from Rovo Chat and Agents

Explore the key elements of successful AI prompts, learn how to use Rovo Chat, and work faster with help from Rovo Agents.

Path
Duration 1h
Beginner
Credential

Atlassian cloud organization administration (live instructor training)

A live instructor will teach you how to start managing employee Atlassian accounts and your organization’s products.

Event
Duration 8h
Advanced

Prepare for the Jira Software Essentials certification exam (live training)

Get exam-ready Prepare to take the Atlassian Certified Associate — Jira Software Essentials certification exam by reviewing each exam topic with a live instructor. Earning the Jira Software Essentials certification proves you can manage your work in Jira software and...

Event
Duration 4h

Trello Enterprise administration

Make sure the right people can access what they need without compromising information security by customizing your Trello Enterprise security settings, managing user access, and setting Enterprise-wide permissions.

Path
Duration 30m
Intermediate

Configure service projects for incident management

Prepare for incidents with an effective incident management strategy.

Path
Duration 1.5h
Intermediate
Credential

Manage your content in Confluence

Keep your Confluence space organized, find everything you need, and personalize settings and notifications.

Path
Duration 35m
Beginner
Credential

Prepare for the Jira Software Board Configuration certification

The Jira Software Board Configuration certification covers effective Jira Software board configuration. First, take the courses to understand the concepts and skills that will be covered in the exam. Then, study with the prep resources until you're feeling ready!

Managing Jira service projects Data Center

Create a service desk for your customers and learn how to manage a service project using Jira Service Management. You'll get experience performing the most crucial configuration tasks to set up your service project and customer portal.

Path
Duration 2.2h
Intermediate
Credential

Manage request types and fields in service projects

Explore ways to organize, track, and view requests in company-managed and team-managed service projects.

Path
Duration 55m
Intermediate
Credential

Explore service project administration

Learn how to create and manage service projects, roles, and permissions.

Path
Duration 30m
Intermediate
Credential

Create workflows across Jira projects using schemes

Align the path your team’s issues take with your team’s goals and work processes within your organization. Then, create basic and complex workflows, configure workflows for company-managed projects, and follow workflow best practices.

Path
Duration 1.2h
Advanced
Credential

Asset management essentials in Jira Service Management (live instructor training)

Discover how you can effectively manage your enterprise assets (EAM) and IT assets (ITSM) and leverage your CMDB capabilities with a live instructor.

Event
Duration 8h
Intermediate

Atlassian Service Request Management Essentials Live Team Training

Your team will learn how to set up and configure Jira Service Management for the ITSM practice of service request management in this expert instructor-led course. Your team will gain the knowledge to create a self-service knowledge base, automate common...

Duration 4h
Intermediate

Training FAQ

Find answers to some of Atlassian University’s most frequently asked training questions. Learn how to log in for a course, how to purchase courses or training credits, and how to contact us.