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Training Credits: General information

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Atlassian Training Credit Program Retirement

The Atlassian Training Credit Program is being retired and will not be supported after February 10, 2026. After that date, training credits can no longer be used to purchase live team training or certification vouchers.

In the meantime, we encourage you to utilize your existing training credits by continuing to redeem them for certification vouchers or live team training.

Key dates to keep in mind as a part of this change:

  • December 31, 2025: Last day to purchase new training credits via invoice.
  • February 10, 2026: Final day to redeem existing training credits.
  • After February 10, 2026: Any unused credits will be automatically refunded to your original payment method. For payments made by bank transfer, we'll reach out to you directly to help complete your refund.

As we retire this program, we’re continuing to enhance our learning experience to make it easier for you to access high-quality training and credentialing.

We are here to support you through this transition. If you have questions or need assistance, please don’t hesitate to raise a ticket through our help desk.

Purchase and manage Atlassian team training and certification exams

Training credits are an enterprise-friendly solution for Atlassian Learning team training and certification exam fees.

Training credits informational quickview

You can use training credits for any team training course at Atlassian Learning* – either virtual or on-site at your location. You can also use training credits to pay for certification exams.

Training credits are a pre-paid account: each credit is equal to the value of USD $1. But they include added benefits:

  • One point of purchase: Purchase training credits once to allow employees to redeem them as needed.

  • Centralized management: Approve or deny redemptions and view historical usage.

  • 20% bulk discount: Receive a 20% discount when you purchase 20,000 or more training credits.

Training credits guarantee that you have training options throughout the year, even if you haven't planned your training strategy yet, and they’re perfect for your ‘use it or lose it’ quarterly or yearly training budget.

* Training credits cannot be used to purchase DevOps simulation workshops or the Training for Jira marketplace app.

How to purchase training credits

Request a quote to pay by invoice

  1. To get your quote, use this pre-filled link to contact us via Atlassian support ticket.

  2. Once you’re at Atlassian Support, choose training credits under the dropdown for select your reason for contacting us.

  3. In your message, include the amount of training credits you’d like to purchase. Remember that USD $1 = 1 credit. When you purchase 20,000 training credits or more, you’ll get a 20% discount (ex: 20,000 credits costs USD $16,000).

  4. Submit your request! Our support team will be in touch shortly.

Training Credits general FAQ

When do my training credits expire?

Training credits expire one year after they are purchased. The expiration date can be viewed in the admin screen.

Can I get an extension on my training credits?

Training credit extension requests are determined on a case-by-case basis. Raise this request via support ticket here.

How can I get updates about new courses and certifications from Atlassian Learning?

We announce each new certification and course, including team training and free on-demand courses, on our website and in our monthly newsletter. Make sure you’re subscribed to the newsletter here.

Training Credits terms & conditions

Training credits are prepaid funds used to purchase Atlassian Learning team training and certification exams available at the  Atlassian Learning website during the eligibility period (defined below). To redeem training credits, you must make your purchase at the  Atlassian Learning website and consume team training and certification exams through Atlassian’s designated platform in accordance with availability timetables. Training credits may not be applied against other purchases and cannot be combined with cash to purchase team training and certification exams. You are responsible for managing your training accounts and for any redemptions made using your accounts. Training credits are applied against Atlassian’s standard training fees at the time of purchase. Training credits expire twelve (12) months from the date that your training credits order is accepted by Atlassian (“eligibility period”), regardless of the actual redemption/usage of credits. Unused training credits do not roll over and are non-transferable, non-creditable, and non-refundable. The cost of one training credit is USD $1. There is a 20% discount for purchases of 20,000 credits or more (ex: 20,000 credits costs USD $16,000).