Learn how to set up and configure Jira Service Management to fit your business and customer needs

This course is an introduction to creating a service desk for your customers and managing a service project using Jira Service Management. You'll get experience performing the most crucial configuration tasks to set up your service project and customer portal.

Enroll $39

After taking this course, you will be able to:

Help your service teams by creating queues and automating common tasks
Help your customers by creating SLAs and customizing the Customer Portal & more
Create and administer your service projects

About this course

A good service desk helps your service team resolve customer requests fast — and even helps customers self-service immediately.

This course will show you how to configure and brand your customer portal, create queues and SLAs for your service team, use a linked knowledge base, add participants, and automate your service project.

There’s also a variety of business use cases to understand best practices for each topic.

This course is designed for anyone setting up a Jira service project in Jira Service Management, including Jira administrators, service project administrators, service project managers, team managers, and IT managers.

If you're solely responsible for setting up a Jira service project, there are no prerequisite courses or experience needed. But if you're also responsible for setting up Jira company-wide, you should have completed Jira Administration Part 1 (Cloud or Data Center & Server) or have equivalent experience.

Develop your skills at your own individual pace

The on-demand training format for this course is designed for your busy life: