ACP-420 Managing Jira Service Projects for Cloud COPY
Outline
Become an Atlassian Certified Jira service project manager
This Atlassian Certification — for Jira service project administrators with at least one year of experience — covers the skills needed to configure and manage service projects for your teams and customers.
A Certification in Managing Jira Service Projects for Cloud (ACP-MJSP) showcases those who:
can interpret and translate business requirements into service project configurations
are experts in features specific to service projects, including request types, queues, and SLAs
manage permissions and notifications for customers and agents
can optimize the customer experience through portal configurations and knowledge base design
can improve team efficiency using dashboards, reports and automation
leverage Atlassian Community and resources to implement best practices
understand the concepts and purpose of features unique to the ITSM project template (ITSM proficiency is not required for this certification)
Exam details
- Products covered: Jira Service Management Cloud
- Location: Proctored online (also available at testing centers)
Exam topics
How to prepare
ACP exams are intended to be challenging. You can increase your chances of success with careful preparation. Atlassian offers an array of helpful tools to prep you for your exam.
Schedule your exam
Schedule and pay for your exam in the Certification Portal using a credit card or a voucher.
Mark your calendar, get plenty of rest, and do your best.
How to maintain your Certification
Your Certification is valid for two years (24 months). There are different ways to maintain your Certification before it expires.
Earn your Atlassian Certified Expert credential
The Atlassian Certified Professional Jira Service Project Manager Certification fulfills one of the requirements on your way to the prestigious Atlassian Certified Expert credential.