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Jira Service Management

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44 results returned

  • Create service projects

    Make sure Jira Service Management meets the needs of your users, map your organization's business requirements to Jira, choose the right project template, and configure requests and SLAs.

    • Path
    • Duration 40m
    • Intermediate
    • Credential

  • Administer Atlassian organizations

    The following courses will help you create, manage, and maintain Atlassian organizations. You’ll also learn how to enforce security within organizations, and which advanced and premium features can streamline and accelerate your team’s work.

    • Path
    • Duration 4.6h
    • Advanced

  • Exploring and creating organizations

    Use an Atlassian Cloud organization to manage Atlassian Cloud products and sites as well as the users and groups who access products and sites. Then, explore the admin hub — an interface to manage and configure your organization.

    • Path
    • Duration 30m
    • Advanced
    • Credential

  • Exploring the different roles in an organization

    Choose the right people to fill each role within an organization, including the org admin, site admin, user access admin, product admins, and understand user roles across Atlassian products.

    • Path
    • Duration 50m
    • Advanced
    • Credential

  • Administering managed accounts

    Effectively manage and maintain your company’s accounts and gain an extra level of security and access control. Org admins can claim unmanaged accounts and deactivate managed accounts to prevent access to organizations and their products.

    • Path
    • Duration 30m
    • Advanced
    • Credential

  • Using Atlassian Guard to enforce security

    Apply user-defined security policies to managed accounts and configure user provisioning, authentication policies, and single sign-on with Atlassian Guard.

    • Path
    • Duration 40m
    • Advanced
    • Credential

  • Exploring advanced features

    Use Atlassian cloud admin application programing interfaces (APIs) to administer organizations using API calls, avoid exposing your network to the internet with an application tunnel, and accelerate your work using Atlassian Intelligence.

    • Path
    • Duration 45m
    • Advanced
    • Credential

  • Set and track effective company goals across Atlassian products

    Create goals to represent the expected outcomes of your organization’s quarterly or yearly planning and share them across Atlassian products. Then, learn how goals can help your entire organization align to a shared mission.

    • Path
    • Duration 45m
    • Beginner
    • Credential

  • Enhance Jira project security using schemes

    Grant project permissions for company-managed projects using permission schemes and avoid configuring permissions individually for every project. Then, use issue security schemes to define who can view an issue.

    • Path
    • Duration 50m
    • Advanced
    • Credential

  • Create workflows across Jira projects using schemes

    Align the path your team’s issues take with your team’s goals and work processes within your organization. Then, create basic and complex workflows, configure workflows for company-managed projects, and follow workflow best practices.

    • Path
    • Duration 1.2h
    • Advanced
    • Credential

  • Reduce administrative work with Jira automation

    Build rules that automate manual tasks in Jira Automation without coding. You’ll also learn how to configure and manage automation globally for a Jira site.

    • Path
    • Duration 1h
    • Advanced
    • Credential

  • Exploring Atlassian Cloud products for service management

    Learn to build a better service management product suite with Atlassian Cloud for service management. Seamlessly fulfill a high volume of service requests, maintain high-quality service, and keep stakeholders informed using a small group of integrated products, with Jira Service...

    • Path
    • Duration 15m
    • Beginner
    • Credential

  • Exploring Atlassian Cloud products for work management

    Learn to build an organizational system across your entire company that streamlines tools, connects teams, and helps everyone efficiently deliver goals using work management strategies.

    • Path
    • Duration 10m
    • Beginner
    • Credential

  • Best practices in Jira Service Management

    Learn to consistently use Jira Service Management to prioritize, organize, and communicate and reach your potential and improve the customer experience. Apply best practices when communicating with your team to improve internal processes.

    • Path
    • Duration 1.4h
    • Beginner