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Jira Service Management

Courses by Product
14 results returned
  • JQL in Jira Service Management: Skillbuilder course description

    A free Skillbuilder course to learn about JQL operators, functions, and keywords. You'll apply complex JQL queries specifically to Jira Service Management including SLA status and time. You will also explore typical use cases and troubleshooting scenarios.

    • Duration 1h
    • Rating 5.0
    • Intermediate
  • SLAs in Jira Service Management: Skillbuilder course description

    In this free Skillbuilder course, you'll learn to create, configure, and use both out-of-box and custom SLAs for specific use cases. We'll dive deep into the SLA lifecycle and related JQL functions, and learn to monitor, report, and tune SLAs...

    • Duration 2h
    • Advanced
  • Managing Jira Service Projects: Course description

    This course helps you get a service desk up and running using Jira Service Management. You'll perform the most crucial configuration tasks including configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge...

    • Duration 7h
    • Intermediate
  • Atlassian Incident Management Essentials: Course description

    Learn the concepts, stages, and best practices of an incident management workflow with a focus on the setting up, and using, Jira Service Management to manage an incident. Get hands-on with an incident management use case from incident detection to...

    • Duration 4h
    • Intermediate
  • ACP-420 Managing Jira Service Projects for Cloud

    Get certified as a Jira Service Project Manager for Cloud. ACP Certification in Managing Jira Service Projects covers the skills needed to configure and and administer Jira service projects for your teams and customers.

    • Rating 5.0
  • Introduction to ITSM: Course description

    Learn core practices, terminology, and challenges around ITSM, plus how to asses the IT maturity of your organization. This course is designed for anyone, from any team, interested learning more about ITSM and the Atlassian ITSM solution.

    • Rating 5.0
    • Beginner
  • Jira Service Management Fundamentals

    Designed for new agents, this self-paced learning path gets you up and running in Jira Service Management. Learn key concepts like issues, queues, and service projects. And, discover how to manage and organize your work in Jira Service Management.

    • Path
    • Duration 1.5h
    • Rating 5.0
    • Beginner
  • Atlassian Service Request Management Essentials: Course description

    Get experience with how to set up and configure Jira Service Management for the ITSM practice of service request management. Learn to improve your customer service, streamline your request process, and overall reduce service requests.

    • Duration 4h
    • Rating 5.0
    • Intermediate
  • Get started with Jira Service Management

    Designed for new agents, this self-paced course is all about the basics. You’ll learn key concepts like issues, queues, and service projects. Plus, you'll understand how to track your tickets and communicate with customers.

    • Path
    • Duration 30m
    • Rating 5.0
    • Beginner