Get the most out of Atlassian Intelligence (AI)
Automate repetitive tasks and generate new ideas with Atlassian Intelligence.
Jira Service Management
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Get started with Atlassian Intelligence
Unlock your team’s full potential by automating repetitive tasks and generating new ideas with Atlassian Intelligence (AI), Atlassian's collection of AI-driven collaboration tools.
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Create and enhance content with Atlassian Intelligence
Quickly generate new ideas and written material and streamline Jira and Jira Service Management with Atlassian Intelligence.
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Search and automate using natural language
Search and automate in just a few steps — no JQL required.
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Use Atlassian Intelligence for service management
Use Atlassian Intelligence to deliver outstanding service at scale.
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Best practices for using Atlassian Intelligence
Incorporate artificial intelligence (AI) into your complex workflows, improve AI answers, and get high-quality results from Atlassian Intelligence within Atlassian products.
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Get the most out of Jira Service Management
See how to solve customer problems efficiently and deliver outstanding service experiences.
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Get started quickly with Jira Service Management
Track and resolve customer requests, keep your team organized, and work efficiently with Jira Service Management.
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Manage customer requests in Jira Service Management
Become familiar with service project roles, learn how to navigate your queues, and share information to help customers solve problems on their own.
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Configure Atlassian tools for effective service management
Become effective at service project management.
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Manage request types and fields in service projects
Explore ways to organize, track, and view requests in company-managed and team-managed service projects.
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Track customer requests with the portal and notifications
Customize your help center and portals, explore how customers can communicate with your service team, and make choices about how to receive customer requests. You’ll also learn how to configure internal and external notifications and use forms to collect customer...
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Help customers self-serve with a Confluence knowledge base
Share helpful articles and let customers self-serve with a Confluence knowledge base.
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Configure workflows and notifications in Jira projects
Represent the path your team’s issues will take with workflows.
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Streamline service projects with Jira automation and integrations
Build rules to automate simple tasks in Jira — no coding required.
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Track and improve service metrics within and across teams
Gain insight into your team’s work progress and performance with reports, display the information you need by customizing dashboards, and fine-tune the information displayed in your gadgets with filters.
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Configure Jira Service Management for your team's goals
The following short, self-paced courses will help your organization effectively deliver ITSM (IT service management), create an effective incident management strategy, standardize service requests and responses, and manage your organization’s assets.
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Configure service projects for IT service management
Make delivering IT as a service (ITSM, or IT service management) run smoothly and prioritize the customer experience.
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Configure service projects for incident management
Prepare for incidents with an effective incident management strategy.
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Configure service projects for service request management
Standardize your organization’s response, coordination, and fulfillment of service requests from users with service request management.
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Keep track of your organization’s assets
Manage your organization’s assets — any items, resources, or components your organization uses, owns, or manages — with Assets, Jira Service Management’s native asset and configuration management tool.
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Set up Jira service projects to enable your team
Manage service projects in Jira Service Management.
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Manage project roles and permissions in Jira Service Management
Use permissions to add a layer of security and control to your service projects. Then, learn how to manage project roles, configure customer permissions, and control how users interact with your project.
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Create service projects
Make sure Jira Service Management meets the needs of your users, map your organization's business requirements to Jira, choose the right project template, and configure requests and SLAs.
