Skip to main content
Atlassian
Courses by Product
Badges & Certifications
Courses by Deployment
Learn Your Way
All Topics

Jira Service Management

Courses by Product
16 results returned

  • Knowledge Bases in Jira Service Management

    Spend too much time answering repetitive questions? Take this free Atlassian University Skillbuilder course to set up a ticket-deflecting knowledge base connected to Jira Service Management (Cloud). And empower your customers and team to self-serve.

    • Duration 2h
    • Intermediate

  • Introduction to ITSM

    Learn core practices, terminology, and challenges around ITSM, plus how to asses the IT maturity of your organization. This course is designed for anyone, from any team, interested learning more about ITSM and the Atlassian ITSM solution.

    • Duration 30m
    • Beginner

  • Jira Service Management Fundamentals

    Designed for new agents, this self-paced learning path gets you up and running in Jira Service Management. Learn key concepts like issues, queues, and service projects. And, discover how to manage and organize your work in Jira Service Management.

    • Path
    • Duration 1.5h
    • Beginner

  • Managing Jira Service Projects

    This course helps you get a service desk up and running using Jira Service Management. You'll perform the most crucial configuration tasks including configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge...

    • Duration 7h
    • Intermediate

  • ACP-420 Managing Jira Service Projects for Cloud

    Get certified as a Jira Service Project Manager for Cloud. ACP Certification in Managing Jira Service Projects covers the skills needed to configure and and administer Jira service projects for your teams and customers.

    • JQL in Jira Service Management

      A free Skillbuilder course to learn about JQL operators, functions, and keywords. You'll apply complex JQL queries specifically to Jira Service Management including SLA status and time. You will also explore typical use cases and troubleshooting scenarios.

      • Duration 1h
      • Intermediate

    • Atlassian Incident Management Essentials

      Learn the concepts, stages, and best practices of an incident management workflow with a focus on the setting up, and using, Jira Service Management to manage an incident. Get hands-on with an incident management use case from incident detection to...

      • Duration 4h
      • Intermediate

    • Atlassian Service Request Management Essentials

      Get experience with how to set up and configure Jira Service Management for the ITSM practice of service request management. Learn to improve your customer service, streamline your request process, and overall reduce service requests.

      • Duration 4h
      • Intermediate

    • SLAs in Jira Service Management

      This free Atlassian Skillbuilder course begins with an overview of Service Level Agreements (SLAs)—what they are and why they’re used. The course then advances to teach you how to create, configure and use both out-of-box SLAs and custom ones for specific use...

      • Duration 2h
      • Advanced

    • Notifications in Jira Service Management

      Keep your customers informed and communicate better with your team using notifications in Jira Service Management. Take this free Atlassian University Skillbuilder course to help your team and customers stay aware of important events, updates, and announcements.

      • Duration 45m
      • Advanced

    • Advanced Asset Management in Jira Service Management

      Go beyond Insight basics to put a wealth of context into every Jira ticket – and resolve issues faster. This advanced course for Jira Administrators will show you how to unlock the full power of JSM using Atlassian Insight.

      • Duration 6h
      • Advanced

    • Get started with Jira Service Management

      Designed for new agents, this self-paced course is all about the basics. You’ll learn key concepts like issues, queues, and service projects. Plus, you'll understand how to track your tickets and communicate with customers.

      • Path
      • Duration 30m
      • Beginner