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Jira Service Management

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64 results returned

  • Reduce administrative work with Jira automation

    Build rules that automate manual tasks in Jira Automation without coding. You’ll also learn how to configure and manage automation globally for a Jira site.

    • Path
    • Duration 1.2h
    • Advanced
    • Credential

  • Personalize how you work in Jira

    Customize Jira dashboards, select personal settings, and configure your notification preferences. You’ll also learn how to navigate Jira quickly using shortcuts and the command palette.

    • Path
    • Duration 20m
    • Beginner
    • Credential

  • Automating Jira

    Learn how to configure Jira automation to manage mundane tasks and boost your team’s productivity.

    • Path
    • Duration 1h
    • Intermediate
    • Credential

  • Atlassian Cloud Organization Administration Live Team Training

    This intermediate course from Atlassian University will have a live virtual instructor teach your team how to manage user access for your organization and its products – along with creating and managing groups. After taking this course, they’ll also be...

    • Duration 4h
    • Advanced

  • Managing Jira Service Projects Live Team Training

    This instructor-led course from Atlassian University gives your team an introduction and hands-on experience performing the most important configuration tasks to set up a service project and customer portal in Jira Service Management.

    • Duration 7h
    • Intermediate

  • Asset Management Essentials in Jira Service Management Live Team Training

    Enhance your team’s Jira Service Management workflow with Assets management capabilities thanks to this live team training course from Atlassian University. You’ll gain an introduction to core Assets functionality including navigation, working with the object schema, searching, importing data, and...

    • Duration 8h
    • Intermediate

  • Atlassian Service Request Management Essentials Live Team Training

    Your team will learn how to set up and configure Jira Service Management for the ITSM practice of service request management in this expert instructor-led course. Your team will gain the knowledge to create a self-service knowledge base, automate common...

    • Duration 4h
    • Intermediate

  • Atlassian Incident Management Essentials Live Team Training

    An expert instructor will walk your team through how to effectively use Atlassian and third-party tools to manage major incidents from detection to resolution. They’ll get hands-on experience setting up and using Jira Service Management — including Opsgenie and Assets —...

    • Duration 4h
    • Intermediate

  • Managing Jira service projects Data Center

    Create a service desk for your customers and learn how to manage a service project using Jira Service Management. You'll get experience performing the most crucial configuration tasks to set up your service project and customer portal.

    • Path
    • Duration 2.2h
    • Intermediate
    • Credential

  • Managing Jira Service Projects for Cloud

    Get certified as a Jira Service Project Manager for Cloud. ACP Certification in Managing Jira Service Projects covers the skills needed to configure and and administer Jira service projects for your teams and customers.