Track and improve metrics for your software project
Identify obstacles, measure progress and performance, and keep an eye on everything happening in Jira.
Identify obstacles, measure progress and performance, and keep an eye on everything happening in Jira.
The following short, self-paced courses will teach you how to use Loom videos to communicate easily and effectively.
Create videos of your screen, voice, and face with Loom and share them instantly with a link.
Improve the appearance of your recordings, hide sensitive information, and create engaging videos.
Configure Loom permissions, distribute videos, and customize settings and notifications.
The following short, self-paced courses will teach you how to create and configure agile Jira boards for company-managed projects so you can plan, prioritize, and estimate upcoming work.
Learn to use work estimation metrics and time tracking features to plan and allocate resources wisely.
Become effective at service project management.
Learn to use color coding to help your team quickly differentiate between work items on your Jira board, and organize the layout so key details pop.
Learn to configure your Jira board to best suit your team’s workflow.
Customize your help center and portals, explore how customers can communicate with your service team, and make choices about how to receive customer requests. You’ll also learn how to configure internal and external notifications and use forms to collect customer...
Create a board in Jira. Then, choose the project content you’d like displayed on your Jira board and learn to enable or customize the features your team needs.
Explore ways to organize, track, and view requests in company-managed and team-managed service projects.
Share helpful articles and let customers self-serve with a Confluence knowledge base.
Build rules to automate simple tasks in Jira — no coding required.
Gain insight into your team’s work progress and performance with reports, display the information you need by customizing dashboards, and fine-tune the information displayed in your gadgets with filters.
The following short, self-paced courses will help your organization effectively deliver ITSM (IT service management), create an effective incident management strategy, standardize service requests and responses, and manage your organization’s assets.
Make delivering IT as a service (ITSM, or IT service management) run smoothly and prioritize the customer experience.
Prepare for incidents with an effective incident management strategy.
Standardize your organization’s response, coordination, and fulfillment of service requests from users with service request management.
Configure your calendar to prioritize high-impact work and goals. You’ll learn how to weed out or consolidate non-essential meetings, set daily priorities, schedule focus and collaboration time, and set aside time to respond to messages. Then, learn how to set...
Manage your organization’s assets — any items, resources, or components your organization uses, owns, or manages — with Assets, Jira Service Management’s native asset and configuration management tool.
Manage service projects in Jira Service Management.
Use permissions to add a layer of security and control to your service projects. Then, learn how to manage project roles, configure customer permissions, and control how users interact with your project.