Track and improve metrics for your software project
Identify obstacles, measure progress and performance, and keep an eye on everything happening in Jira.
Cloud
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Get the most out of Loom
The following short, self-paced courses will teach you how to use Loom videos to communicate easily and effectively.
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Get started quickly with Loom
Create videos of your screen, voice, and face with Loom and share them instantly with a link.
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Enhance, edit, and view videos in Loom
Improve the appearance of your recordings, hide sensitive information, and create engaging videos.
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Manage your Loom videos and account
Configure Loom permissions, distribute videos, and customize settings and notifications.
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Configure agile boards for Jira projects
The following short, self-paced courses will teach you how to create and configure agile Jira boards for company-managed projects so you can plan, prioritize, and estimate upcoming work.
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Estimate and track work on a Jira board
Learn to use work estimation metrics and time tracking features to plan and allocate resources wisely.
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Configure Atlassian tools for effective service management
Become effective at service project management.
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Customize the look and feel of a Jira board
Learn to use color coding to help your team quickly differentiate between work items on your Jira board, and organize the layout so key details pop.
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Configure Jira boards to match your workflow
Learn to configure your Jira board to best suit your team’s workflow.
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Track customer requests with the portal and notifications
Customize your help center and portals, explore how customers can communicate with your service team, and make choices about how to receive customer requests. You’ll also learn how to configure internal and external notifications and use forms to collect customer...
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Configure Jira board settings and filters
Create a board in Jira. Then, choose the project content you’d like displayed on your Jira board and learn to enable or customize the features your team needs.
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Manage request types and fields in service projects
Explore ways to organize, track, and view requests in company-managed and team-managed service projects.
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Help customers self-serve with a Confluence knowledge base
Share helpful articles and let customers self-serve with a Confluence knowledge base.
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Streamline service projects with Jira automation and integrations
Build rules to automate simple tasks in Jira — no coding required.
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Track and improve service metrics within and across teams
Gain insight into your team’s work progress and performance with reports, display the information you need by customizing dashboards, and fine-tune the information displayed in your gadgets with filters.
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Configure Jira Service Management for your team's goals
The following short, self-paced courses will help your organization effectively deliver ITSM (IT service management), create an effective incident management strategy, standardize service requests and responses, and manage your organization’s assets.
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Configure service projects for IT service management
Make delivering IT as a service (ITSM, or IT service management) run smoothly and prioritize the customer experience.
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Configure service projects for incident management
Prepare for incidents with an effective incident management strategy.
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Configure service projects for service request management
Standardize your organization’s response, coordination, and fulfillment of service requests from users with service request management.
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Redesign your workweek
Configure your calendar to prioritize high-impact work and goals. You’ll learn how to weed out or consolidate non-essential meetings, set daily priorities, schedule focus and collaboration time, and set aside time to respond to messages. Then, learn how to set...
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Keep track of your organization’s assets
Manage your organization’s assets — any items, resources, or components your organization uses, owns, or manages — with Assets, Jira Service Management’s native asset and configuration management tool.
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Set up Jira service projects to enable your team
Manage service projects in Jira Service Management.
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Manage project roles and permissions in Jira Service Management
Use permissions to add a layer of security and control to your service projects. Then, learn how to manage project roles, configure customer permissions, and control how users interact with your project.
