Customize your help center and portals, explore how customers can communicate with your service team, and make choices about how to receive customer requests. You’ll also learn how to configure internal and external notifications and use forms to collect customer...
Create a board in Jira. Then, choose the project content you’d like displayed on your Jira board and learn to enable or customize the features your team needs.
Explore ways to organize, track, and view requests in company-managed and team-managed service projects.
Share helpful articles and let customers self-serve with a Confluence knowledge base.
Build rules to automate simple tasks in Jira — no coding required.
Gain insight into your team’s work progress and performance with reports, display the information you need by customizing dashboards, and fine-tune the information displayed in your gadgets with filters.
The following short, self-paced courses will help your organization effectively deliver ITSM (IT service management), create an effective incident management strategy, standardize service requests and responses, and manage your organization’s assets.
Make delivering IT as a service (ITSM, or IT service management) run smoothly and prioritize the customer experience.
Prepare for incidents with an effective incident management strategy.
Standardize your organization’s response, coordination, and fulfillment of service requests from users with service request management.
Configure your calendar to prioritize high-impact work and goals. You’ll learn how to weed out or consolidate non-essential meetings, set daily priorities, schedule focus and collaboration time, and set aside time to respond to messages. Then, learn how to set...
Manage your organization’s assets — any items, resources, or components your organization uses, owns, or manages — with Assets, Jira Service Management’s native asset and configuration management tool.
Manage service projects in Jira Service Management.
Use permissions to add a layer of security and control to your service projects. Then, learn how to manage project roles, configure customer permissions, and control how users interact with your project.
Make sure Jira Service Management meets the needs of your users, map your organization's business requirements to Jira, choose the right project template, and configure requests and SLAs.
Learn how to create and manage service projects, roles, and permissions.
Use an Atlassian Cloud organization to manage Atlassian Cloud products and sites as well as the users and groups who access products and sites. Then, explore the admin hub — an interface to manage and configure your organization.
Choose the right people to fill each role within an organization, including the org admin, site admin, user access admin, product admins, and understand user roles across Atlassian products.
Choose the Atlassian Cloud plan that suits your business needs, make the most of your site, manage subscriptions, and manage product URLs.
The following courses will help you create, manage, and maintain Atlassian organizations. You’ll also learn how to enforce security within organizations, and which advanced and premium features can streamline and accelerate your team’s work.
Grant users access to products and sites, manage user access in an organization, and ensure Atlassian user accounts stay up-to-date.
Effectively manage and maintain your company’s accounts and gain an extra level of security and access control. Org admins can claim unmanaged accounts and deactivate managed accounts to prevent access to organizations and their products.
Apply user-defined security policies to managed accounts and configure user provisioning, authentication policies, and single sign-on with Atlassian Guard.
Use Atlassian cloud admin application programing interfaces (APIs) to administer organizations using API calls, avoid exposing your network to the internet with an application tunnel, and accelerate your work using Atlassian Intelligence.
