Spend too much time answering repetitive questions? Take this free Atlassian University Skillbuilder course to set up a ticket-deflecting knowledge base connected to Jira Service Management (Cloud). And empower your customers and team to self-serve.
Learn how to keep your remote teammates connecting and collaborating across time zones. Designed by Atlassian’s work futurists, this free course helps you unlock the power of async collaboration. Get ready for the latest tips, tools, and best practices you...
Keep your customers informed and communicate better with your team using notifications in Jira Service Management. Take this free Atlassian University Skillbuilder course to help your team and customers stay aware of important events, updates, and announcements.
This self-paced course takes advanced search to the next level - helping you write complex functions, keywords, and operators. You’ll explore a wide range of customizable queries, plus how to search with text-based fields and dates.
The free study companion to help you earn your ACP-120 certification. This self-paced certification prep course will give you the foundation of knowledge to pass the ACP-120 exam and earn your ACP-120 Jira Administration for Cloud certification.
Boost your meeting facilitation skills. Designed by Atlassian’s work futurists, this free course by Atlassian University gives you the latest insights, tips, and best practices to help you run better meetings.
This free self-guided course from Atlassian University will help you make your Trello workflow simpler and more organized — whether you use Trello for work or personal use.
Ready for the next step up from quick search and basic search? This free self-paced course from Atlassian University will get you started with the most flexible and powerful way to search in Jira Software.
This free Skillbuilder course covers useful techniques to surface relevant documentation and standardize your Confluence content using templates and blueprints. You'll learn how to set up a knowledge-base in Confluence for self-service customer support in Jira Service Management. You can...
Learn what agile, kanban, and scrum is, why they are awesome, and how agile works in Jira Software. “The Beginner's Guide to Agile in Jira” delivers expert tips for building an "agile mindset" so you can manage your tasks efficiently...
Learn how to configure Jira email to optimize your teams' experiences. This Skillbuilder course explains the key components of Jira's outgoing and incoming mail system, describes how to configure and use the features to better administer Jira, and reviews best...
This free Skillbuilder course will demostrate how to finely control access at the issue level in Jira. Learn the most common use cases for issue security in Jira, and how to meet business requirements with step-by-step configuration examples. Identify potential...
In this free Skillbuilder course, learn a step-by-step approach to meeting business requirements, and designing, configuring and testing your permissions in Confluence. You'll also learn a general framework for troubleshooting in Confluence and how to apply it effectively to solve...
A free Skillbuilder course to learn about JQL operators, functions, and keywords. You'll apply complex JQL queries specifically to Jira Service Management including SLA status and time. You will also explore typical use cases and troubleshooting scenarios.
This free Skillbuilder course covers configuration techniques, best practices, and common pitfalls for every type of workflow transition, along with advanced examples, troubleshooting, and testing advice. It also covers Jira Service Management approvals and automation. You can earn an Atlassian...
This free Atlassian Skillbuilder course begins with an overview of Service Level Agreements (SLAs)—what they are and why they’re used. The course then advances to teach you how to create, configure and use both out-of-box SLAs and custom ones for specific use...
Permissions are a vital part of Jira administration and something anyone who is involved in administrating a Jira site must understand. In this webinar, we provide an overview of the new Managing Permissions in Jira Cloud Skillbuilder—a course with an in-depth...
Get the inside scoop on ways to improve your toolchains and DevOps practices straight from the experts. Walk through detailed reference architectures, demos, and more to understand how Open DevOps can help you ship faster while staying coordinated.
Learn core practices, terminology, and challenges around ITSM, plus how to asses the IT maturity of your organization. This course is designed for anyone, from any team, interested learning more about ITSM and the Atlassian ITSM solution.
In this webinar, we cover a portion of our hands-on Planning with Advanced Roadmaps course. Learn how to create plans in Advanced Roadmaps and see how you can preview changes without affecting our underlying Jira data. You’ll also see how you can set dependencies and report on...
Sharpen your skills at configuring and troubleshooting permissions in Jira Cloud. This free Skillbuilder course covers application access, global and project permissions, groups and roles, and other related configuration elements. Learn to translate real-world business requirements into key Jira concepts...
Fine-tune your team’s work in Jira with either kanban and scrum boards. Learn how to pick the right board type for your team, and then customize it to fit your specific requirements. This course is designed for Jira project administrators,...
Save time with Jira automation. Dive deep into configuring complex automation rules, understand the caveats of rule scope and permissions, and become familiar with global administration to view rule usage and performance.
Learn a systematic approach to permissions in Jira Data Center with real-world business requirements and appropriate Jira permission design. This course will teach you to configure global and project permissions and troubleshoot permission-related problems, and is helpful in preparation for...
