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  • Visualizing Work Across Teams with Plans in Jira Software

    Learn how to maintain a single source of truth for your team’s ongoing work with plans in Jira Software, formerly known as Advanced Roadmaps. Use the auto-scheduler to make recommendations based on your team’s work, capacity, and timelines, and easily...

    • Path
    • Duration 1.2h
    • Intermediate
    • Credential
  • Getting Started with IT Service Management

    An understanding of IT service management (ITSM) practices and the IT infrastructure library (ITIL) framework will lay the framework you need to align your organization’s IT services with your business objectives, deliver services efficiently, and continuously improve.

    • Path
    • Duration 30m
    • Intermediate
    • Credential
  • ITSM Basics in Jira Service Management

    Learn how effective teams track tickets, communicate with customers, and resolve requests with Jira Service Management. Jira Service Management includes several project templates, including one for ITSM, to help teams organize quickly.

    • Path
    • Duration 35m
    • Intermediate
    • Credential
  • Configuring Jira Service Management for ITSM Projects

    Take some time to understand the admin and configuration options within Jira Service Management before implementing the service desk. Admins can edit, modify, and customize the default options to fit the needs of their team.

    • Path
    • Duration 40m
    • Intermediate
    • Credential
  • Tracking and Improving DevOps Metrics Within and Across Teams

    Learn how to make informed decisions about current and future projects and deadlines to maximize your team’s productivity and keep morale high. Then, configure and fine-tune reporting and tracking gadgets and dashboards to suit your team’s unique needs.

    • Path
    • Duration 1.9h
    • Intermediate
    • Credential
  • Streamlining Development Work with Integrations

    Learn how to discover thousands of built-in integrations and apps aimed at productivity and efficiency and choose the best ones for your team. Then, create and edit your organization’s services and manage the relationships between them.

    • Path
    • Duration 30m
    • Intermediate
    • Credential
  • Getting started with boards in Jira Software

    Learn to confidently navigate Jira kanban and scrum boards. You’ll also learn how Jira boards allow your team to represent, track, and view work.

    • Path
    • Duration 40m
    • Intermediate
  • How to Configure Board Settings and Filters

    Learn how to choose the project content you’d like displayed on your Jira board and learn to enable or customize the features your team needs.

    • Path
    • Duration 35m
    • Intermediate
  • Customizing the Look and Feel of a Board

    Learn to use color coding to help your team quickly differentiate between work items on your Jira board, and organize the layout so key details pop.

    • Path
    • Duration 20m
    • Intermediate
  • How to Build Strategic Guidance

    Designed by Atlassian’s top work futurist for leaders across all levels of the organization, this self-paced course from Atlassian University helps you create a compelling strategy and guide your team toward achieving their goals.

    • Duration 30m
    • Beginner
  • Get Started with Jira Work Management

    In just 30 minutes, you'll understand key Jira Work Management terms and start using features to collaborate and manage projects for your team. You’ll learn foundational concepts like issues, projects, and boards. Plus, you’ll learn how to start organizing and...

    • Path
    • Duration 30m
    • Beginner
    • Credential
  • Navigating Jira Work Management

    In just 30 minutes, you’ll understand the best ways to get around in Jira Work Management and how to track work. You’ll learn basic navigation, from main navigation items all the way to shortcuts. Then you’ll jump into understanding issues,...

    • Path
    • Duration 30m
    • Beginner
    • Credential
  • Best Practices in Jira Work Management

    In just 30 minutes, you’ll learn how to get the most out of Jira Work Management. You’ll discover strategies used by Jira pro users, tips to create and manage issues, and how to optimize Jira for you — including custom...

    • Path
    • Duration 30m
    • Beginner
    • Credential
  • How to Shape Effective Teams

    Bring shared understanding to your team! Take this free 30-minute course from Atlassian University to define your team’s purpose, clarify roles and responsibilities, and create healthier communication and relationships — even with a remote team.

    • Duration 30m
    • Beginner
  • Async Collaboration for Distributed Teams

    Learn how to keep your remote teammates connecting and collaborating across time zones. Designed by Atlassian’s work futurists, this free course helps you unlock the power of async collaboration. Get ready for the latest tips, tools, and best practices you...

    • Duration 45m
    • Beginner
  • Writing Complex JQL Queries in Jira Software

    This self-paced course takes advanced search to the next level - helping you write complex functions, keywords, and operators. You’ll explore a wide range of customizable queries, plus how to search with text-based fields and dates.

    • Duration 30m
    • Intermediate