Learn how effective teams track tickets, communicate with customers, and resolve requests with Jira Service Management. Jira Service Management includes several project templates, including one for ITSM, to help teams organize quickly.
Changes in Atlassian’s products occasionally necessitate the retirement of Atlassian credentials. When this happens, we create pathways to upgrade these credentials with as much lead time as possible.
A live instructor will teach you how to fuse principles of agile processes with Jira skills and practices to help your team become more effective and efficient.
Explore complex schemes, advanced workflow configurations, and board and sprint permissions with a live instructor.
Build a strong foundation of knowledge in Confluence Data Center with a live instructor and make advancements in collaboration, productivity, and knowledge management.
An expert instructor will walk your team through how to effectively use Atlassian and third-party tools to manage major incidents from detection to resolution. They’ll get hands-on experience setting up and using Jira Service Management — including Opsgenie and Assets —...
Set up Confluence for your organization and learn how to keep it running smoothly with a live instructor.
A live instructor will help you begin your journey as a Jira cloud administrator with a strong foundation.
Provide more context on your issues, collaborate on issues, search for issues, and use Atlassian Intelligence to accelerate your work.
Find answers to some of Atlassian University’s most frequently asked technical and lab questions. Learn how to log in to a lab environment, troubleshoot your connection, and verify our system requirements.
Learn Atlassian's Cloud software: Jira Software, Confluence, Jira Service Management, and more. Whether you are new to Cloud or migrating from Server or Data Center, these lessons will help you get started and manage your Cloud instance.
Customize your help center and portals, explore how customers can communicate with your service team, and make choices about how to receive customer requests. You’ll also learn how to configure internal and external notifications and use forms to collect customer...
Learn the tools and practices that will help you stand out as an IT support manager and gain skills that matter to employers.
Atlassian University offers training courses to help you learn as an individual or team, Certifications to help you grow your career, and in-product apps to help you learn without leaving your Atlassian software.
See how to solve customer problems efficiently and deliver outstanding service experiences.
Manage your organization’s assets — any items, resources, or components your organization uses, owns, or manages — with Assets, Jira Service Management’s native asset and configuration management tool.
First, take the courses to understand the concepts and skills that will be covered in the exam. Then, study with the prep resources until you're feeling ready!
Become familiar with service project roles, learn how to navigate your queues, and share information to help customers solve problems on their own.
This instructor-led training course helps teams learn the basics of integrating Jira and Confluence. Create Jira issues directly from Confluence. Link Jira issues to Confluence pages. Build reports across both platforms. Bring knowledge management and work management together to improve...
Design software projects according to your team’s needs.
The following short, self-paced courses will teach you how to create and configure agile Jira boards for company-managed projects so you can plan, prioritize, and estimate upcoming work.
Automate manual tasks without writing code to save time, clean up Jira projects, enforce process consistency, and more.
