Tailor Jira Service Management to your organization’s needs
Make sure Jira Service Management meets the needs of your users by involving them before and during configuration. Then, map your organization’s business requirements to Jira Service Management and implement them using best practices. You’ll also learn how to choose a project template to match your team’s needs, configure requests to track company needs, and configure SLAs.
After this course, you’ll be able to:
- Discover the business requirements of your organization and configure Jira Service Management accordingly.
- Describe the differences between company-managed and team-managed projects.
- Differentiate project types, templates, and shared configurations.
- Use queues to filter and manage requests.
- Set up your services and your organization’s service relationships.
- Troubleshoot common SLA problems.
Create service projects is part of a larger Set up Jira service projects to enable your team learning path.