Configure service projects for IT service management

Improve your ITSM practices

Make delivering IT as a service (ITSM, or IT service management) run smoothly by organizing and automating your team’s work and keeping your team updated with internal notifications. You’ll also learn how you can make it easy for customers to submit requests through email and Slack, ensure customers see the correct information, and prioritize the customer experience with surveys and SLAs.

After this course, you’ll be able to:

• Describe what IT service management (ITSM) is and describe the main benefits.
• Organize your team’s work with work categories, portal groups, and queues.
• Automate your team’s work with workflow transitions, approvals, and Jira automation.
• Keep your team updated with notifications and escalation policies.
• Present customers with the correct information using screens, forms, and a knowledge base.

Configure service projects for IT service management is part of a larger Configure Jira Service Management for your team’s goals learning path.