Improve customer care
Standardize your organization’s response, coordination, and fulfillment of service requests from users with service request management. Learn how you can reduce your IT team’s workload with Jira automation rules, use Atlassian Intelligence to generate rules, and follow best practices for automating service request management. You’ll also learn how to quickly evaluate your service practices with reports and how to get the most out of your data by following reporting best practices.
After this course, you’ll be able to:
- List the advantages of using service request management.
- Describe common use cases.
- Identify Atlassian tools to use for service request management.
- Describe how automation in service request management helps resolve common customer and service agent issues.
- Use automation for onboarding new employees.
- Create rules quickly using natural language with Atlassian Intelligence.
- Best practices for automating service request management.
- Identify the most important metrics for service request management.
Configure service projects for service request management is part of a larger Configure Jira Service Management for your team’s goals learning path.