Grow your career as an IT support manager
What is an IT support manager?
IT support managers handle IT-related requests from across the business that might range from “I need a new laptop” to “We’re having a service outage.”
Similar titles:
ITSM administrator
Incident manager
Help desk manager
IT service manager
Technical support manager
$93,591
average yearly salary in the U.S.*
Learn skills and practices related to your career and develop your knowledge of key Atlassian products.
Become an effective Jira Service Management project admin
Learn how to set up service projects, configure tools, and support your team's goals.
Improve your team's collaboration
This practice-based path shows you how to apply Atlassian's innovative teamwork philosophies and real-life tools.
Gain a shared understanding of tools and concepts with a live instructor and hands-on labs.
Managing Jira service projects
Get hands-on experience with most important configuration tasks to set up a service project and customer portal in Jira Service Management.
Atlassian incident management essentials
Learn how to effectively use Atlassian and third-party tools to manage major incidents from detection to resolution.
Atlassian service request management essentials
Your team will learn how to set up and configure Jira Service Management for service request management.
Asset management essentials
Enhance your team's Jira Service Management workflow with asset management capabilities.
Advanced asset management in Jira Service Management
Help your team go beyond Assets basics to put a wealth of context into every Jira ticket - and resolve issues faster.
Showcase your credentials on your resume, LinkedIn, and more!
Become certified in ITSM with Jira Service Management Foundations
Show you understand ITSM concepts and the associated Jira Service Management features.
Managing Jira Service Projects for Cloud certification
This ACP certification covers the skills needed to configure and and administer Jira service projects for your teams and customers.
Ask questions, access resources, and meet people in a dedicated space.
Jira Service Management
Connect, share, learn with other Jira Service Management users. Find answers, ask questions, and read articles on Jira Service Management.
Network with your peers and learn the latest strategy, technology, and innovations.
Upcoming Atlassian community events
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Live learning | Atlassian community events
Learn more about Atlassian Community Live Learning events and find one that interests you.
Atlassian worldwide events & conferences
Are you a Jira fanatic, Confluence pro or Atlassian groupie? Atlassian User Groups are just the thing for you!
*Source: ZipRecruiter