Improve customer service

Create a self-service knowledge base, automate common tasks, and understand how best practices can improve your service request management process. Then, learn about Assets for asset management and Confluence for knowledge management. You’ll cover both IT and business use cases, incorporating enterprise service management practices.

After this course, you’ll also be able to:

  • Create a service project.
  • Run and interpret Jira Service Management reports to gain insight and make improvements.