Get a handle on the basics
An understanding of IT service management (ITSM) practices and the IT infrastructure library (ITIL) will lay the foundation you need to align your organization’s IT services with your business objectives, deliver services efficiently, and continuously improve.
After this course, you’ll understand:
- The definition, principles, and benefits of IT service management.
- The core ITSM practices and the ITSM maturity model.
- How you can unite your teams on one platform using the Atlassian ITSM solution.
- How you can align IT services with business strategy using ITIL framework.
Explore IT service management is part of a larger Adopt ITSM practices to deliver exceptional service learning path.