Get familiar with the options
Take some time to understand the features and configuration options within Jira Service Management that will support your ITSM team and your customers. Admins can edit, modify, and customize the default options to fit the needs of their team.
After this course, you’ll understand:
- How to organize and automate your ITSM team’s work, and how to keep everyone updated.
- How to enhance the experience for your customers by improving the request process, information sharing, and more.
- How teams track team progress with Jira Service Management reports, including default and custom reports.
- The basics and benefits of Assets in Jira Service Management.
Use Jira Service Management to support ITSM practices is part of a larger Adopt ITSM practices to deliver exceptional service learning path.