Reduce risk while pursuing progress
Prepare for incidents — unplanned events that disrupt the quality of your service or require an emergency response — with an effective incident management strategy. Leverage incident management tools, create an incident response team, integrate Jira with a repository, and follow incident management best practices. You’ll also learn how automation can simplify incident management for developers and how to address major incidents with Atlassian tools.
After this course, you’ll be able to:
- Describe each stage of incident management.
- Identify Atlassian tools to use for incident management.
- List the main incident management features in Jira Service Management.
- Integrate a service or a Jira project with a repository.
- Integrate your code into a Bitbucket repository.
- Integrate with the Statuspage app for incident management.
- Create automation rules that can create a bug for an incident, automatically adds watchers, and send Slack messages.
- Identify everyone’s role during a major incident.
- Understand the tools that are used at each stage of a major incident.
Configure service projects for incident management is part of a larger Configure Jira Service Management for your team’s goals learning path.