Manage request types and fields in service projects

Organize and customize

Explore ways to organize, track, and view requests in company-managed and team-managed service projects. Then, standardize work across company-managed projects and configure layouts according to team and customer needs. You’ll also see how to add issue types and request types to team-managed projects and customize fields and layouts.

After this course, you’ll be able to:

• Describe the purpose of issue types, request types, fields, and more for company-managed and team-managed projects.
• List the benefits of sharing schemes among company-managed projects.
• Configure the issue layout.
• Customize the fields on the request form or issue view for a request type.
• Create custom fields and configure the layout for issue types and request types in team-managed projects.
• Display important fields on cards.
• Differentiate the issue layout and card layout.

Manage request types and fields in service projects is part of a larger Configure Atlassian tools for effective service management learning path.