Support customers and team members
Share helpful articles and let customers self-serve with a Confluence knowledge base. With a Confluence knowledge base, you’ll centralize information, increase efficiency, reduce administrative burden, and more.
After this course, you’ll be able to:
- Describe how to create a knowledge base.
- Build and manage a documentation space.
- Manage knowledge base access and permissions.
- Create and share knowledge base articles.
- Strengthen your knowledge base with Jira Service Management reports.
Help customers self-serve with a Confluence knowledge base is part of a larger Configure Atlassian tools for effective service management learning path.