This collection will introduce you to many Jira Service Management features and configurations that will help you improve customer experience, manage incidents, track assets, and simplify your work as an agent.
Explore advanced Jira Service Management capabilities as an agent
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Explore core features of Jira Service Management
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Add users and customers to a service project
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Set up requests and queues
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Use forms to collect specific information for a request type
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Configure SLAs to manage service quality goals
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Reporting in Jira Service Management
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Configure customer notifications in Jira Service Management
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Configure internal notifications in team-managed projects