Get the most out of Jira Service Management

Track and resolve customer requests, keep your team organized, and work efficiently with Jira Service Management. You’ll learn how to track customer requests and communicate with customers about their issues.

Become familiar with the four typical service project roles, learn how to share requests with other people, and invite customers to service projects. Then, learn how to navigate your queues, use best practices to keep customers updated about issues, and share information to help customers solve problems on their own.

Customize Jira dashboards so you see everything you need to know, select the personal settings that will help you work efficiently, and configure your notification preferences. You’ll also learn how to navigate Jira quickly using shortcuts and the command palette.