Designed for new agents, this self-paced course is all about the basics. You’ll learn key concepts like issues, queues, and service projects. Plus, you'll understand how to track your tickets and communicate with customers.
![Get started with Jira Service Management](https://cdn.exceedlms.com/uploads/resource_hero_pictures/targets/2778243/w550/uni-activity-free-getstartedwithjsm-herod.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9jZG4uZXhjZWVkbG1zLmNvbS91cGxvYWRzL3Jlc291cmNlX2hlcm9fcGljdHVyZXMvdGFyZ2V0cy8yNzc4MjQzL3c1NTAvdW5pLWFjdGl2aXR5LWZyZWUtZ2V0c3RhcnRlZHdpdGhqc20taGVyb2QucG5nIiwiQ29uZGl0aW9uIjp7IkRhdGVMZXNzVGhhbiI6eyJBV1M6RXBvY2hUaW1lIjoxNzIyMTA0NTExfX19XX0_&Signature=JAT-Y0vjGkI6rAzlOmLqbgKzNBwFU~0WNvEqCy7t-2tuVAykL1hhd2AL8sheueUZEelZ-6OC8DoxB1r9H7Dr2NBxUE6yOzB1p4gEp54IYkCq~idAjurzt~YBzjbkurrkYIlb06IJxSUI8HWsfxs7UwrytrqyzjobAFxIUOCNNBOBlxHNOYLoskCXKAscEsg1mgurQjXXWBFhNYVXOkN0UXexsfx5LeTt3uMWYXsDs1BrrjwRRnqTb9LdycKIaAXLItTj-v5~-7L27PpXUgkMrKQroXMAcXUGa1Pq1NSLAeJ9ordabVjdeVK-dPYlxZ~SyGanr8-jCjI9-Wbzs-2nQw__&Key-Pair-Id=APKAJINUZDMKZJI5I6DA)
Designed for new agents, this self-paced course is all about the basics. You’ll learn key concepts like issues, queues, and service projects. Plus, you'll understand how to track your tickets and communicate with customers.